Support
Website maintenance and support, when you want it
A website needs regular care: updates, backups, small changes and the occasional fix. We can look after it on a monthly arrangement or help by the hour, with the scope, response times and price agreed in writing.
What is included
What we do
Support is optional. Before it starts, we agree what is covered, how quickly we respond and the price, so you know exactly what you are paying for.
Updates
Platform, plugin and security updates applied and checked.
Backups
Regular backups, and a plan for restoring them if they are ever needed.
Monitoring
Uptime checks, so problems are spotted early.
Content changes
Updates to text, photos, hours and services, without you needing to log in.
How it works
Four simple steps
You get a written plan and price before any work begins.
- 01
Tell us what you need
Fill in the short form and describe the problem in your own words. We ask the technical questions.
- 02
We talk it through
We reply with questions and ideas. If it makes sense to go ahead, you get a written plan with the work, price and timing.
- 03
We build it
Work is done in stages with a preview link, so you see progress and give feedback as we go.
- 04
Launch and support
We go live, test the forms and automations we built on the real site, and hand over notes.
Questions
Common questions
More answers about pricing, timing and ownership are in our main FAQ.
Do I need a monthly plan?
No. Some businesses prefer to ask for help only when they need it. A monthly arrangement suits sites that change often or need regular updates.
Can you maintain a site you did not build?
Usually, yes. We review it first so we know what we are taking on.
What does support cost?
It depends on the site and what is covered. The price is set out in writing before any support starts.
Related services
Get in touch
Tell us about your project
Describe what is happening and what you would like instead. We will reply with questions, ideas and a sensible next step.
- Replies usually within one business day
- Written scope first
- Based in Canada